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COVID-19 policies

As proud members of the Stay Safe to Stay Open campaign, we value your health and safety during these uncertain times. To support the governor’s recommendations to help slow the spread of coronavirus (COVID-19), Sunray Family Counseling will provide the option to do all sessions via telehealth—so be sure to check if your insurance provider covers it! For our telehealth system, we’re using Simple Practice. It’s easy to use and HIPAA-compliant.

We recognize that in-person sessions will work best for some clients. Fortunately, we’re still offering in-person sessions with certain precautions.

Masks + Temperature Checks

All individuals entering the center will wear face masks covering their nose and mouth and have their temperature taken.

Sanitized Hands

All clients and staff will wash hands or use hand sanitizer when entering the center and after each session.

Protecting High-Risk Individuals

We’ll do our best to ensure neither the therapist nor client are a high-risk individual. High-risk individuals include people who:

Screening Questions

Everyone will answer a series of screening questions, checking for symptoms or activities like:

While most insurances cover telehealth, it’s still our clients’ responsibility to contact their insurance providers and ensure there is no preauthorization required and that their plan covers telehealth. Some insurances are even covering copayments for mental health if it’s related to COVID-19. 

Play Therapy AT Home

One empirically proven method of play therapy is to have parents facilitate the process at home with a telehealth therapist’s support. If an individual would benefit from play therapy, but there are concerns about coming into the office, we have an alternative approach—Filial Therapy.